Change Management

Adoption isthe product.

Configuration is the easy part. The Clone Champions program, role-based training and visible measurement are what turn a rollout into the way your organization works.

Adoption Dashboard · Month 6Illustrative
Active users412+38 this month
Tasks completed18,940this month
Hours given back3,120this month
Override rate4.1%down from 11.8%
Clone workflows by autonomy level
L1 AssistL2 RecommendL3 Execute with approvalL4 Execute within limitsL5 Orchestrate
InfoSec
10
Operations
14
Support
12
Finance
9
HR
7
Sales
7
Illustrative. Your dashboard tracks your own baseline and targets, set together in Month 1.
70%
of the effort behind AI value belongs to people, processes and culture. Algorithms are 10%.BCG's 10-20-70 rule ↗
The program

Eight parts. One outcome: people use it.

Executive sponsorship

Your sponsor communicates the why, attends steering and uses Clones visibly.

Clone Champions

One per department plus a 5–10 person power-user cohort. They answer setup questions, publish proven workflows and hold office hours.

Two user groups

Admins and champions get deep training on configuration, governance and SkillForge. Everyone else gets short, role-specific training.

Training curriculum

Executive AI fluency, Champion certification, department role training, an admin and builder track, and 2–3 minute how-to videos.

Communications plan

Launch announcements, win stories, Clone of the Month and Champion spotlights.

Adoption measurement

Usage, Power Rating, active users, tasks completed, hours given back and override rate, on a dashboard you can see.

Capacity, not replacement

A clear message from day one: Clones add capacity to teams. People stay accountable for decisions.

Reinforcement

Commander suggests each person's next step. Champions get leaderboards and recognition.

Training curriculum

From the boardroom to the front line.

  1. Executive AI fluency
  2. Champion certification
  3. Department role training
  4. Admin & builder track
  5. 2–3 min how-to videos
Capacity, not replacement

Say it on day one. Mean it every day.

Fear of replacement is the quiet reason rollouts stall. We address it head on: Clones add capacity to teams, people stay accountable for decisions, and Champions show their colleagues the work they get back.

Then the dashboard proves it, department by department.

Adoption Dashboard · Month 6Illustrative
Active users412+38 this month
Tasks completed18,940this month
Hours given back3,120this month
Override rate4.1%down from 11.8%
Clone workflows by autonomy level
L1 AssistL2 RecommendL3 Execute with approvalL4 Execute within limitsL5 Orchestrate
InfoSec
10
Operations
14
Support
12
Finance
9
HR
7
Sales
7
Illustrative. Your dashboard tracks your own baseline and targets, set together in Month 1.
FAQ

Questions, answered.

Why is change management the most important part?

Because clients aren't paying for configuration, they're paying for adoption. Without a dedicated change effort most AI rollouts stall. The Champions program, training and visible measurement are what make the work stick.

How do you handle fear of replacement?

With a clear message from day one: Clones add capacity to teams, and people stay accountable for decisions. We show people the work they get back, and Champions model it.

What does training look like?

Two tracks. Admins and Champions get deep training on configuration, governance and SkillForge. Everyone else gets short, role-specific sessions plus two to three minute how-to videos.

How is adoption measured?

Usage, Power Rating, active users, tasks completed, hours given back and override rate, all on an adoption dashboard your leadership can see, against a baseline captured before launch.

Configuration is easy. Adoption is the work.

Explore the Clone Champions program for your organization.