Scheduling, reminders and patient questions
Books and reschedules appointments, sends reminders, answers non-clinical questions by phone or text and routes anything clinical to your staff.
L3 · Execute with approvalIndustry · Healthcare
AI teammates for healthcare organizationsLess admin. More care.
Clone Solutions embeds with your team to put Clones to work on the administrative load behind care: patient access, revenue cycle, authorizations and credentialing. Governed from day one, with clinicians in charge.
The pressure
What healthcare leaders are up against.
Administrative work crowds out care
Staff spend hours on scheduling, forms, phone calls and documentation chases that pull attention away from patients.
Prior authorizations stall treatment
Payer requirements change constantly. Gathering records, submitting requests and chasing status ties up staff and delays care.
Denials erode the margin
Coding gaps, missing documentation and slow follow-up turn earned revenue into rework, appeals and write-offs.
Front office stretched thin
Hard-to-fill roles and burnout leave phones unanswered, queues growing and patients waiting longer for help.
Where Clones go to work
Five high-value plays.
Denial triage and appeal drafts
Sorts denials by reason and value, gathers supporting documentation and drafts appeals for your billing team to review and submit.
L2 · RecommendPrior authorization packet preparation
Checks payer requirements, assembles documentation from the record and tracks request status, with staff approving every submission.
L3 · Execute with approvalEligibility checks and balance outreach
Verifies coverage before visits, explains balances in plain language and sets up payment plans within limits your policy defines.
L4 · Execute within limitsProvider credentialing and enrollment tracking
Collects documents, tracks expirations and payer enrollment status, and reminds providers and staff before deadlines are missed.
L4 · Execute within limitsYour first 90 days
From kickoff to first results.
Secure and align
We sign the BAA, then InfoSec and compliance approve PHI access, connections and audit settings. We map priority workflows and baseline call, denial and authorization metrics.
Patient access goes live
Scheduling and reminder Clones launch with a front-office champion and pilot users. Every patient-facing script is reviewed, and clinical questions route straight to staff.
Prove and extend
Proven access workflows move to execute with approval. Revenue cycle starts its rollout, and the 90-day review shows results against baseline.
Governance
Built for your regulators, too.
- BAAs are available, so HIPAA workflows can be supported with a signed BAA in place.
- Clones never make clinical decisions. Clinical judgment stays with licensed professionals.
- Minimum necessary access: each Clone sees only the PHI its role requires.
- Audit logs mapped to HIPAA Security Rule controls to support your own compliance reviews.
- SOC 2 and ISO 27001 are in progress. Regulatory mapping is not legal advice.
Regulatory mapping is readiness work, not legal advice.
Year-1 department sequence
One at a time. Two in parallel.
- InfoSec & Compliance
- Patient Access
- Revenue Cycle
- Utilization Management
- Credentialing
- HR & Workforce
- Finance
Systems we connect
Your stack, not a new one.
EpicOracle HealthathenahealtheClinicalWorksNextGenWaystarAvailityExperian HealthSalesforce Health CloudWorkdayServiceNowMicrosoft 365Microsoft Teams
What we measure
The numbers that matter here.
- Call abandonment rate
- Days in A/R
- Initial denial rate
- Authorization turnaround time
- No-show rate
- Staff hours on admin
Our front desk answers every call now. The Clones handle the forms and follow-up, and our people get to focus on patients.
What Clone Life looks like in healthcare
FAQ
Healthcare: questions, answered.
Can Clones work with protected health information?
Yes, with a signed BAA. BAAs are available, so HIPAA workflows can be supported. During the Secure phase your InfoSec and compliance teams approve every connection, limit each Clone to the minimum necessary data and confirm audit logging. SOC 2 and ISO 27001 are in progress, and we share our security package up front.
Do Clones make clinical decisions?
No. Clones handle administrative and operational work such as scheduling, eligibility, documentation gathering and follow-up. They never diagnose, triage symptoms or recommend treatment. Anything clinical routes to licensed staff, and your governance charter spells out what each Clone may never do. Clinicians and staff stay accountable for every decision.
Which departments usually go first?
After InfoSec and compliance, most organizations start with patient access or revenue cycle, because the work is high volume and easy to measure. We rank opportunities by value, feasibility, risk and data readiness in Month 1, so your sequence reflects your priorities rather than a template.
Will this work with our EHR?
We connect Clones to the systems you already use, including EHRs, clearinghouses, payer portals and collaboration tools, through approved APIs and integrations. Where a connection needs custom work, our engineers build and test a dedicated skill. Your IT team approves every connection and each Clone's access before anything goes live.
Other industries
See more.
Built for healthcare. Run by your team.
Book a Healthcare briefing with Clone Solutions.