People Help Desk Clone
Answers policy, benefits and time-off questions in Slack or Teams from your approved handbook, and escalates sensitive topics.
L4 · Execute within limitsDepartment · HR & People
AI teammates for HR & PeopleMore time for people
HR Clones answer policy questions, coordinate onboarding and keep recruiting moving. Your People team keeps every sensitive decision and gets time back for the work that needs a human.
People Help Desk CloneL4 · Execute within limitsOnboarding Coordinator CloneL3 · Execute with approvalRecruiting Coordinator CloneL3 · Execute with approvalScreening Assistant CloneL2 · Recommend
The problems
What slows HR down today.
Endless repeat questions
PTO balances, benefits and policy questions fill the HR inbox, and the answers are already written somewhere.
Onboarding falls through cracks
Laptops, accounts, paperwork and first-week schedules depend on manual checklists and reminders across several teams.
Slow recruiting coordination
Screening resumes and scheduling interviews takes days of back and forth, and strong candidates accept other offers.
Policy and compliance upkeep
Handbooks drift out of date, acknowledgments go untracked and managers apply policies differently across teams.
Example Clones
The team we'd deploy first.
Onboarding Coordinator Clone
Runs the new-hire checklist, requests equipment and access, sends schedules and checks in during week one.
L3 · Execute with approvalRecruiting Coordinator Clone
Schedules interviews, sends reminders, collects scorecards and keeps candidates updated on next steps.
L3 · Execute with approvalScreening Assistant Clone
Summarizes applications against the role's stated requirements for recruiter review. It never rejects candidates on its own.
L2 · RecommendWorkflows
Before and after.
Every workflow runs at the autonomy level it has earned. Different work, different levels.
Policy questions
Today
Employees email HR and wait a day to learn how parental leave works.
With Clones
The Clone answers instantly from the handbook. Anything personal or sensitive goes to an HR partner.
New-hire onboarding
Today
HR emails IT, Facilities and the manager separately, then chases each one.
With Clones
The Clone opens every request on offer acceptance and reports blockers to HR daily.
Interview scheduling
Today
Coordinators trade a dozen emails to find one panel time across four calendars.
With Clones
The Clone proposes times, books the panel and sends prep notes once the recruiter approves.
Policy acknowledgments
Today
HR exports a spreadsheet and nags people one by one about handbook sign-offs.
With Clones
The Clone tracks acknowledgments, sends reminders and reports stragglers to their managers.
Systems we connect
Works where HR already works.
WorkdayBambooHRRipplingADPUKGHiBobGreenhouseLeverGustoDocuSignOktaSlackMicrosoft TeamsGoogle Calendar
And anything else with an API, through custom skills.
What we measure
Baseline first. Then results.
- Time to answer questions
- HR inbox volume
- Time to productivity
- Onboarding tasks on time
- Time to schedule interviews
- Policy acknowledgment rate
Your first six weeks
A People Help Desk Clone answering policy and benefits questions in Slack or Teams, plus onboarding checklist tracking for new hires, with response times baselined.
Your Champion
An HR operations or People partner lead who owns the handbook content, defines which topics escalate and approves employee-facing messages.
Cross-department handoffs
HR → IT & Security: accepted offers trigger account, device and access requests before day one.
HR → Finance: new hires and changes flow to payroll setup with manager approvals attached.
FAQ
HR & People: questions, answered.
Can HR Clones see salary and personal data?
Only if a specific role requires it, and only with InfoSec approval. Most HR Clones work from the handbook and scheduling data and never touch compensation, medical or performance records. Where personal data is needed, access is scoped to the minimum fields, logged and written into the Clone's Governance Charter. GDPR is in place today.
Will a Clone make hiring decisions?
No. Clones can schedule, summarize and keep candidates informed, but hiring and rejection decisions stay with your recruiters and hiring managers. Screening summaries compare applications to the requirements you wrote and are reviewed by a person. We set this as a firm rule in the governance design, and the audit log shows every step.
How are sensitive topics handled?
We define them together during Design: harassment, medical issues, terminations, complaints and anything legal. When a Clone sees one of those topics, it stops, gives the employee a clear path to a person and alerts the right HR partner. It does not try to resolve the issue itself.
Does this reduce HR headcount?
That is not the goal. Clones add capacity by taking repeat questions and coordination off your team's plate. Your People team keeps every judgment call and gets time back for coaching, employee relations and culture work. People stay accountable for decisions, and we say so clearly in internal communications from day one.
Other departments
Keep going.
HR in six weeks. Measured from day one.
Book a HR & People diagnostic and we'll map the first rollout with you.